Contact Us
State DFCS
Office of Provider Management (OPM)
The OPM Staff Contact List is at the back of the RBWO Minimum Standards, updated each year and posted under Key Documents & Forms. This list includes OPM Leadership, the Monitoring Teams, and the Risk Management/Training Team.
Questions about unassigned foster homes should be directed to the on-duty Resource Developer.
RBWO Foundations
For support with Foundations, please send inquiries to opmtraining@dhs.ga.gov.
Care Coordination Treatment Unit (CCTU)
For program designations & specialty waivers or placement assistance needs, please send inquiries to cctu.support@dhs.ga.gov. Individual staff are listed in the CCTU Staff Contact List.
Other DFCS Contacts — Organizational Charts and Directories
For questions about state policy on out-of-home care, please visit PAMMS, the Policy and Manual Management System of the Georgia Department of Human Services (DHS).
GA+SCORE Tech Support - Care Solutions
Care Solutions is here to provide technical assistance for this website, www.gascore.com, and the GA+SCORE system. Please contact us at support@gascore.com, or call Care Solutions at 770.642.6722 or 1.800.227.3410 and select 1, then 3, to reach the GA+SCORE support team.
Performance-Based Placement Score Disputes
As noted on the form under Key Documents & Forms, contact CWPscores@dhs.ga.gov if you have a quarterly score dispute. A response will be provided within 10 calendar days. Please contact OPM or Care Solutions (see above) if you need scoring clarification ahead of disputing your ScoreCard.
GA SHINES
For assistance with the SHINES Provider Portal, contact the Georgia SHINES Help Desk at 1-888-910-1030 or via email at DHS-SHINES-Helpdesk@dhs.ga.gov.
SMILE (Payment System)
For help with the SMILE payment system, contact SMI at 1-800-553-5911.